On September 1, the Internet plus logistics platform Freight Labradors officially launched the "Safe Transport" driver's rights and interests protection plan. From product functions to platform actions, multi-dimensional maintenance and improvement of driver's rights and interests make drivers feel more comfortable with sports cars.

The 'Anxin Yun' driver rights protection plan will first focus on addressing issues related to driver rights such as freight arrears, fake documents, and cheating. In response to the behavior of users defaulting on driver payments, Huolala has launched a series of product functions, including convenient payment reminders, platform assistance reminders, freight compensation, and user control; At the same time, we will also increase efforts to crack down on behaviors such as maliciously placing fake orders and illegally using external devices that disrupt the platform's ecology and undermine platform fairness.

Combination Fist "guarantees driver's freight, with prepaid freight of nearly 9 million yuan

Freight arrears have always been a concern for many truck drivers and are closely related to their interests. According to data from the Huolala platform, over 99% of orders will be paid within 48 hours after the driver completes the freight service, with a small number of users paying after 48 hours. In order to ensure that drivers can receive the shipping fees in a timely manner and rest assured of the sports car, Huolala has been exploring the aspect of ensuring the driver's shipping fees.

Since the beginning of this year, Huolala has successively launched a convenient "payment reminder" function in various cities. After completing the transportation and sending the bill for 1 hour, if the user has not yet paid the shipping fee, the driver can use this function to urge the payment. Since its launch, this feature has helped tens of thousands of drivers complete freight collection. After entering a stable period in the second month after the launch of the "payment reminder" function, the daily effective collection can reach over 10000 orders!

This feature is very practical. In the past, when users were in arrears with shipping fees, they called to remind them, fearing that it would disturb them. With this feature, we can easily click to help us remind them of shipping fees, which is both worry free and hassle free. "Zhang Shifu, a small van driver in Longgang, Shenzhen, was particularly satisfied with the" reminder payment "function launched on the platform this year.

In addition to allowing drivers to conveniently urge payments through the "payment reminder" function, Huolala has also launched the "platform assistance reminder" function in some cities. If the user fails to settle the shipping fee 48 hours after sending the bill and the driver forgets to click on "urge payment", the platform will also remind the user to pay through various forms such as WeChat or phone. This feature is about to be fully launched on the platform.

In the case of unsuccessful reminders, eligible drivers can also apply for freight compensation. From 2021 to August this year, Huolala paid a total of over 8.95 million yuan in advance for platform drivers, including shipping and handling fees.

Previously, there was an order with shipping fees that were consistently in arrears. After reporting to the platform, they provided me with a subsidy of over 100 yuan, which made me feel very heartwarming. "said Master Chen, a 6.8-meter truck driver in Changsha, who said the platform's compensation for shipping fees allowed them to run on the road without feeling anxious.

Next, Huolala will accelerate its pace and continue to promote the "user control" function, establishing a user platform credit system. If a user fails to settle for more than 7 days, it will affect their personal credit on the platform and impose restrictions on placing orders based on the severity of their debt. At that time, the four major functions of convenient payment reminder, platform assistance reminder, freight compensation, and user control will do their best to ensure the driver's freight.

Strict crackdown on fake documents and cheating, with over 7000 fake document users banned for six months

Fake orders and cheating have always been a cancer that drivers detest.

Some users place false orders for advertising promotion and fraud, maliciously disrupting the driver's order reception, seriously affecting the platform's order reception environment and causing great trouble to the masters. Since the beginning of this year, Huolala has increased its punishment for fake orders, and in the first half of 2022 alone, the number of users banned due to fake orders reached 7250.

In addition to cracking down on fake orders, Huolala is also firm in dealing with cheating. For a long time, Huolala has adopted a "zero tolerance" attitude towards cheating, using legal and technical means to crack down with an iron fist. In 2020, Huolala cooperated with the Shenzhen Cyberpolice to successfully crack down on the production and sales gang of external devices, and arrested the main culprit of the production and sales nest of external devices across provinces. In addition, from a technical perspective, Huolala has continuously strengthened product barriers, investigated and killed multiple plug-in tools, and identified drivers who illegally use plug-in tools. In the first half of 2022, 8304 drivers were warned due to the use of external devices, and 2551 drivers deducted behavior scores due to the use of external devices.

Cong Hailong, the head of the experience department for freight drivers, stated that the cost of ensuring transportation, cracking down on fake documents and cheating are only part of the "peace of mind" driver rights protection plan. In the future, freight drivers will continue to increase manpower and financial investment, improve products, create a good ecosystem in the freight industry, safeguard the legitimate rights and interests of freight practitioners, and make the driver rights protection plan more comprehensive and powerful.